Frequently Asked Questions

You can pay for your orders with MBWay, Multibanco reference, Credit or Debit Card, and SeQura.

Pay in 3 installments with no interest! Make payments early or change the dates; you have full control over your finances. Clear, transparent costs with instant approval.

Sounds good, doesn’t it? Make your purchases with seQura in the blink of an eye. With only 5 pieces of information, no red tape, and no need to upload documents. Easy, quick, and safe.
Choose seQura as your payment method and select the number of installments when completing your order.
Fill in 5 details and we will confirm your purchase immediately. Today, you only pay the first installment.
Enjoy your purchase and pay comfortably. Your payments will be made automatically each month.
More information here.

When entering the billing information, we will send your invoice via email. On your customer page, you can also view all your invoices.

Our orders take between 1 to 2 working days to be delivered to their destination. During hotter periods, such as summer, we avoid sending orders on Fridays, so that the orders do not remain with our carrier over the weekend, where they might be exposed to temperature changes.

For more information, please consult our shipping policy.

No, unfortunately it will not be possible to choose the delivery time for your order. The delivery window for our orders, by our carrier, is from 9 AM to 7 PM.

For more information, please consult our shipping policy.

We cannot guarantee that this will happen, but based on our experience, when a Portuguese phone contact is entered in the delivery details, if the courier encounters delivery difficulties, they will call that contact to find a way to complete the delivery to the recipient.

For more information, please see our shipping policy.

Through the Arcádia online store, you will not be able to send products to different destinations; you would need to place an order for each desired destination. However, for questions related to this matter, you can contact us via email at vendas@arcadia.pt and our team will help make this possible.

Yes, you can always add your personal special touch to all your orders. Just indicate the message you want in the "Add a personalized message for gift" field when placing the order.

Yes, it is always possible to cancel your order, as long as the order has not yet been shipped. Please contact our Customer Service as soon as possible if you need to do so, via the email online@arcadia.pt or by phone at 222 001 518.

Unfortunately, it is not possible yet, but we will be making efforts in this direction.

Arcádia invoices are all sent via email. Your order will not be shipped with an invoice, but rather with a descriptive order slip.

In general, you should keep your Arcádia Chocolates in a dry place, between 12º-20º C, avoiding humidity and high temperatures.