Shipping

SHIPPING AND DELIVERY

Where?

Only orders with a delivery address in Portugal will be accepted.

Customer data must be completely and correctly filled out. If it is filled out incorrectly or incompletely, it may result in the order not being dispatched or preventing the successful dispatch and delivery, and Arcádia® will not be held responsible for this. Any changes made to your account after placing an order will not be taken into account for that order, but only for future orders you place.

It is essential that someone is present to receive your order, as we only guarantee the quality of the product up to the delivery time limit. After this time we are not responsible for the quality and/or presentation of the product.

For greater convenience, you can request that your order be sent to another address of your choice. Make sure you enter the full address, as well as a contact name (if different) and mobile phone number to facilitate immediate delivery of your order.

If there is no one at the address indicated to receive the order within the defined time, the carrier will try to contact the number provided in the purchase order in order to arrange another time/date for delivery. If telephone contact is impossible, a notice will be left in the mailbox, with a number that the customer must contact with a view to rescheduling. However, the carrier will attempt to contact the customer a second time using the number provided in the purchase order in order to schedule a second delivery attempt. If this second attempt at telephone contact for rescheduling is impossible, the order will remain at one of the carrier's agencies for a maximum period of 15 (fifteen) days until it is possible to schedule the second delivery attempt. If delivery is not possible within these 15 (fifteen) days, for reasons attributable to the customer, we consider it definitively impossible to deliver the product, without the right to any refund.

In any circumstance, whenever the product is delivered after the deadline, Arcádia® is not responsible for its quality and presentation.

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When?

After payment and confirmation of the order by Arcádia® on working days until 12:00 p.m., the delivery time for items purchased online is 1 working dayfor items with immediate availability and delivery address in mainland Portugal. If payment and order confirmation by Arcádia® is made after 12pm on weekdays or at any time on weekends, the delivery time for items purchased online is  2 business days. The delivery time for shipments to the islands is 2 to 3 business days after payment and confirmation of the order by Arcádia®. All deliveries are made on working days only.

In the case of orders during festive seasons and/or possible stock outs, the previous deadline will not apply, with the customer being duly informed of the specific changes through a banner located at the top of the website.

How?

Your items will always be transported in appropriate packaging so that they reach the recipient in perfect condition, throughout the year, whether in winter or summer.

Arcádia® reserves the right not to send its items in the case of specific weather conditions that it considers unsuitable and that may in any way jeopardize the good quality and presentation of the product, informing you in this case. and as soon as possible the customer. During these periods of unfavorable weather conditions for the transport of Arcádia® products, the terms and conditions, as well as the delivery times mentioned above, do not apply, and the customer is duly informed of the specific changes through a banner located at the top of the site.

Some of the data provided (Name, Address, Postal Code, City, Contact) will be shared with the partner responsible for the Transport service so that deliveries can be made for purchases made online. You will only be contacted if there is a problem with the delivery. Your data will not be used for any other purpose. For more information, see our Privacy and Personal Data Protection Policy.

How much?

To all orders placed in the Arcádia online store for delivery in Continental Portugal through the partner responsible for the Transport service, the value of €5.50 will be added to transport costs, which will be offered by Arcadia for purchases over €35.00.

As for orders for delivery to the Azores and Madeira through the partner responsible for the Transport service, the value of transport costs will be increased depending on the total weight of the order, regardless of the value of the order.

• For the Azores, transport costs vary between €42.50 for orders weighing between 0kg and 2kg and €105 for orders weighing between 9kg and 10kg.
• For Madeira, prices vary between €57.50 for orders weighing up to 2kg and €117.50 for orders weighing between 9kg and 10kg.